Returns & Exchanges
We want you to love your purchase! If you’re not completely satisfied, we’re here to help.
Return Window:
You may return items within 7 days of delivery. Items must be in their original condition and packaging.
Refunds:
Once we receive your return, we’ll inspect it and notify you of the status. Approved returns will be refunded to your original payment method within 5–10 business days.
Exchanges:
If you need a different size, color, or product, we’re happy to offer an exchange, subject to availability.
Non-Returnable Items:
Custom, personalized, perishable, clearance, or digital products are not eligible for return.
Return Shipping:
- If the item was defective or we made a mistake, we’ll cover return shipping.
- For other reasons, customers are responsible for return shipping costs.
How to Start a Return:
Contact us at vixenguardkeychains@gmail.com with your order number and reason for return. We’ll guide you through the process.
