Refund Policy

We value your satisfaction and want every shopping experience with us to be a positive one. While we hope you love everything you order, we understand that sometimes things don’t work out. Please review our return, refund, and exchange policy below for details on how we can help.

Returns & Exchanges
We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

Return Window:
You may return items within 7 days of delivery. Items must be in their original condition and packaging.

Refunds:
Once we receive your return, we’ll inspect it and notify you of the status. Approved returns will be refunded to your original payment method within 5–10 business days.

Exchanges:
If you need a different size, color, or product, we’re happy to offer an exchange, subject to availability.

Non-Returnable Items:
Custom, personalized, perishable, clearance, or digital products are not eligible for return.
How to Start a Return:
Contact us at vixenguardkeychains@gmail.com with your order number and reason for return. We’ll guide you through the process.